The advent of the Do Not Call registry was supposed to put an end to unwanted robocalls from telemarketers, lenders and debt collectors. Unfortunately, there are always new companies, with new phone numbers, placing new calls. However, there are ways you can stop unwanted robocalls. Read on to learn how to get yourself off telemarketers’ lists and how to report do no call violations.
Find Out Who is Calling
If you want to get the calls to stop, you must find out who is calling and where the company is located. Callers are required by law to tell you if they are making a sales call or are calling from a charity. They also need to explain what they are selling, if they are collecting a debt, or if they want a donation.
Ask the caller for their name and company name. Keep a log of the calls and make note of the time and date of all calls, plus the caller ID. Tell the caller that your number is to be removed from their list and that calls must stop.
These details can be placed in a log and accompany a dispute that is sent to the company. In addition, obtain phone records that identity all calls placed to your number. If calls continue after you’ve requested the caller stop, the telemarketer could be in violation of your consumer rights.
Place your number on the Do-Not-Call list
Every telemarketing organization is required by law to have an in-house “do not call” list. They are required to remove your name from their list upon request. If the caller won’t comply, ask to speak to his or her supervisor or someone in authority. Be sure to speak with someone who will honor your request. Make a note of the person’s name, position and the date and time of your request.
If the caller is working on behalf of another company, find out the company name and location and ask to be placed on their do not call list. You may also want to inquire how long it will take for your name to be added to the do-no-call list. Sometimes, these companies do not update their lists right away. After the call, be sure to send a letter by Certified Mail, Return Receipt to the caller and the company. Your letter should reconfirm that you want your phone number removed from their list and that you do not want to receive any more calls. Keep a copy of your dated letter and any mailing documentation.
Calls after placement on the Do-Not-Call List
Once you’ve been placed on the company’s do-not-call list, if you are called again, tell the caller that your number was submitted to the do-not-call list and that you are not to receive any more calls. Remind the caller that if the calls continue, you have the right to file suit against them for violation of your consumer rights.
Remember, NEVER give out personal or financial information to a telemarketer.
How to Report Do-Not-Call Violations
The National Do Not Call Registry is managed by the Federal Trade Commission. To file a complaint against a company for placing calls to your number, you may take the following steps:
- File a complaint online: www.donotcall.gov
- Call: 888-382-1222.
- File a complaint with the Federal Communications Commission at: 888-225-5322
- File a complaint with your state Attorneys General.
Seek Legal Help
The federal Telephone Consumer Protection Act (TCPA)offers protections for consumers from robocalls placed by telemarketers, lenders and collectors. After instructing the caller to stop, if the calls continue there could be a violation of your consumer rights. The TCPA provides for a consumer to recover between $500 to $1500 for every call received after telling the caller to stop.
Flitter Milz is a nationally recognized consumer protection law firm that pursues violators of the TCPA for victimizing consumers with unwanted robocalls. Contact us for a free consultation to discuss calls that have been placed to you.
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