The Consumer Financial Protection Bureau (CFPB) is an agency of the United States government that is responsible for consumer protection in the financial sector. Their jurisdiction includes banks, credit unions, securities firms, payday lenders, mortgage-servicing operations, foreclosure relief services, debt collectors, and other financial companies operating in the United States.
The CFPB's creation was authorized by the Dodd-Frank Wall Street Reform and Consumer Protection Act, whose passage in 2010 was a legislative response to the financial crisis of 2007-08 and the subsequent Great Recession.
The CFPB aims to make consumer financial markets work for consumers, responsible providers, and the economy as a whole. They protect consumers from unfair, deceptive, or abusive practices and take action against companies that break the law. By providing information, steps and tools, their goal is to help people make smart financial decisions.
To file a complaint with the CFPB concerning an issue with a financial product or service:
- By Mail: CFPB, P.O. Box 4503, Iowa City, IA 52244
- Online: www.consumerfinance.gov/complaint
- Phone: 855-411-2372
- Fax: 855-237-2392
- Facebook: @CFPB
- Twitter: @CFPB