Titan Solar is a door-to-door sale company that sells and installs solar products like rooftop solar panel systems. Titan Solar teams up with finance companies like Goodleap to finance the installation through loans and power purchase agreements.
Common Complaints about Titan Solar
In online complaints, Titan Solar has been accused of engaging in predatory marketing and of misrepresenting facts. Sometimes, Titan Solar is accused of not informing the customer that installation is conditioned upon agreeing to a decades-long loan or power purchase agreement, and the contract might be hidden from the consumer. Titan Solar’s finance company partner may also pull your credit report without your permission.
Impermissible Credit Pull
Doesn’t a company need your consent to pull your credit report?
Generally, yes. If you did not consent to your credit being pulled, the company that did so must have 
some other legitimate business purpose for pulling your credit. Often, during the process of applying for new credit or utilities, or interviewing with a prospective employer or landlord, there may be a request to access the consumer’s credit file. The consumer must provide written permission for his or her credit file to be accessed.
Consumer Rights for Impermissible Credit Pull
When a credit report has been accessed without the consumer’s permission, there may have been a violation to the Fair Credit Reporting Act. The FCRA is a federal law governing how consumer credit information can be used and distributed. Consumers may dispute inaccurate information and inquire about companies who accessed their credit file that they do not recognize.
Check your Credit and Dispute Errors
Before applying for new credit, consumers should obtain current copies of their reports from the three main bureaus – Transunion, Experian and Equifax. The reports should be viewed for accuracy and privacy. If errors or unfamiliar information is listed, written disputes should be sent to the credit bureau through the US Mail. The bureaus have 30 days to respond.
Disadvantage of Hard Pulls on Credit Report
If there was a “hard pull” of your credit report, it could harm your credit standing going forward. Hard pulls will stay on your credit file for two years, and as a result over that time period, you might lose out on other job, housing, or credit opportunities.
Lenders evaluate the number of hard inquiries that appear on a consumer’s credit reports during the credit application review process. Although hard inquiries represent one factor in the calculation of credit scores, too many hard inquiries in a short time could impact scores negatively and jeopardize the approval of a new credit application.
Better Business Bureau Complaints about Titan Solar
Hundreds of consumers have complained about Titan Solar’s business practices to the Better Business Bureau. As of the date of this writing, customers on the Better Business Bureau site have rated Titan Solar 1.87 stars out of five. Some consumers have made the following types of complaints:
- Never saw, signed for, or received a contract or loan agreement.
- Were signed up for a loan without giving permission.
- Were sold more panels that needed for the home
- Poor performance resulting in higher energy costs.
Protect Yourself from Solar Panel Sales Scams
Consumers must use caution while considering a solar power contract. If there are problems, address them quickly whether they’re with the solar sales company, the panel installer, or the finance company. Otherwise the results can be devastating and put you in thousands of dollars in debt. Solar panel loans or power purchase agreements can last for 20 or 25 years, resulting in burdensome monthly payments on top of an expensive electricity bill.
Contact an Experienced Consumer Protection Law Firm
Did Titan Solar reach out to you to have solar panels installed without disclosing the existence of a loan or power purchase agreement? Has a Titan Solar salesperson offered you “free” solar panels without mentioning a loan? Have you received an alert that your credit has been pulled, and you never gave permission to the salesperson to do so? If the answer to any of these questions is yes, contact Flitter Milz for a no cost legal evaluation. Pictured: Cary Flitter (center), Andy Milz (left), Jody López-Jacobs (right).
